Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve
This course includes:
- 1-hour on-demand video
- 14 articles
- Full lifetime access
- Access on mobile and TV
- Certificate of completion
4.6
(22 ratings)
6,132 students
Created by ELOUAZZANI HAMZA
What you’ll learn
- Understand the importance of giving the team’s customer feedback
- Be able to give positive and negative customer feedback to my team in an effective way
- Define potential gaps in service and methods to overcome them
- Drive a culture that welcomes customer feedback
- Develop strategies to proactively manage complaints before they arrive
Requirements
- A keen readiness to learn and put it into practice
- Access to a computer, tablet, or iPad
- Headphones or speakers to listen to videos
Description
There is no doubt concerning the impact nice client service has on associate degree organizations. the way manage client feedback can provide you with the tools to create affiliation and build a relationship together with your client base. these days we have a tendency to could also be providing a service, tomorrow we have a tendency to could also be receiving one; it’s the sweetness of this that creates sensible client service a really human endeavor.
**Over 150 000+ managers have taken this course with successful results**
Bill Gates once said: “Your most sad customers area unit your greatest supply of learning”.
Make sure you employ this as a supply of inspiration! produce associate degree setting that welcomes client feedback. Educate your team on the way to handle feedback and use it to boost. Predict potential problems before they arise and provide folks with the tools they have to cope with any problems. You’ll produce a lot of sceptered personnel.
Each lecture has been fastidiously designated in order that you’ll be able to explore relevant and meaningful ways to make a real client centrical geographic point. Build a culture that values the importance of every client interaction and empowers staff to produce the simplest service potential. This course is jam-packed with tips and tricks to use within and outside of your geographic point. it’ll inspire you to essentially perceive and support the setting you’re making an attempt to make.
Many people participate in making these courses – from material consultants to researchers and designers – to make sure you’re given the simplest learning expertise and also the most up so far info. We’re excited concerning education and need to provide you the chance to be the simplest you’ll be able to be.
This course “How to Manage Customer Feedback 2022″ can take you close to 50 minutes to finish and can cowl all of the elements needed to manage client feedback. Our content can provide you with the chance to pay attention to consultants and perceive relevant models to use on your leadership journey once making a really human client expertise.
Who this course is for:
- Anyone trying to boost the expertise of their customers
- Anyone with an Associate in Nursing interest in driving a robust client focus at intervals in their organization
- Anyone trying to develop their organization into an Associate in the Nursing atmosphere that customers need to act with and develop loyalty to
- Anyone with frontline client service expertise, leadership or management expertise, whether or not during a junior to middle management level, or people who would like to maneuver into a middle/senior management role at intervals in a client-focused organization
- Anyone from a little, medium, or massive organization
Who this course is for:
- Anyone from a small, medium, or large organization
- Anyone with frontline customer service experience, leadership or management experience, whether at a junior to middle management level, or those who wish to move into a middle/senior management role within a customer focussed organization
- Anyone looking to develop their organization into an environment that customers want to interact with and develop loyalty to
- Anyone with an interest in driving a strong customer focus within their organization
- Anyone looking to improve the experience of their customers
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Course content
8 sections • 52 lectures • 53m total lengthCollapse all sections
Introduction2 lectures • 2min
- IntroductionPreview01:12
- What is Customer Feedback Management?Preview00:20
Why Is Customer Feedback Management Important? 5 lectures • 4min
- IntroductionPreview00:44
- 1 – Improve Your Product: Preview00:38
- 2 – Validate Your Product Roadmap: Preview00:37
- 3 – Get a Pulse on Customer Satisfaction: Preview01:00
- 4 – Reduce Customer Churn: Preview00:36
Customer Feedback Types3 lectures • 9min
- IntroductionPreview00:32
- 1 – Reactive Customer FeedbackPreview01:46
- 2 – Proactive Customer Feedback06:40
Four Step Customer Feedback Management Process5 lectures • 10min
- Introduction00:42
- 1. Collect01:20
- 2. Validate02:18
- 3. Prioritize01:01
- 4. Communicate04:44
15 tried and tested ways to get customer feedback for your business15 lectures • 13min
- 1. Ask for feedback when your visitors try to abandon their cart01:18
- 2. Ask for feedback right after a purchase01:05
- 3. Use icons to make it easy to leave feedback00:45
- 4. Get feedback from a live chat session00:42
- 5. Provide dedicated customer feedback forms00:55
- 6. Measure your customer service performance00:43
- 7. Use NPS to evaluate loyalty00:33
- 8. Use email surveys for new customersPreview01:45
- 9. Monitor social media channels00:42
- 10. Create an online community01:06
- 11. Monitor feedback on other sites00:54
- 12. In-app feedback00:55
- 13. Use Facebook reactionsPreview00:35
- 14. Ask for feedback on the order confirmation page00:34
- 15. Offer a prize or gift00:49
6 CUSTOMER FEEDBACK TYPES AND HOW TO MAKE THE MOST OF THEM7 lectures • 14min
- Introduction04:26
- 1. Feature Requests00:32
- 2. Customer Complaints02:04
- 3. Voluntary Reviews on Independent Public Platforms01:26
- 4. Customer Satisfaction Feedback02:39
- 5. Churn ReasonsPreview01:26
- 6. Product/Service Quality Feedback01:35
14 motivational customer satisfaction quotes14 lectures • 2min
- Jeff Bezos00:05
- Jeannie Walters00:08
- Indra Nooyi00:05
- Steve Jobs00:06
- Horst Schulze00:10
- Tony Hsieh00:03
- Annette Franz00:14
- Richard Branson00:08
- Dan Gingiss00:04
- Sally Gronow00:02
- Warren Buffet00:05
- Myra Golden00:11
- Sam Walton00:06
- Janet Robinson00:03
Conclusion1 lecture • 1min
- Conclusion00:27
