Learn Network Sniffing, Command Line, Windows 10 Pro Tools, Domain Controllers and more. Case Studies 100% Hands-on.
Free tutorial
Created by Joaquin Pujols
English
English [Auto]
What you’ll learn
- Understand the use of built-in Windows utilities to troubleshoot hardware and software issues
- Basic command line introduction to create, delete and navigate folders directories
- Introduction to DNS, DHCP, Networking and Remote Desktop Connections
- Create and unlock users in Active Directory
- Introduction to PowerShell Commands to Administer Windows Server 2019
Requirements
- Course will explain all details from scratch, but general knowledge of IT concepts is a plus
- A desktop or laptop computer to test labs and new configurations
Description
Do you want to start building your IT career path but you are not sure where to start? Do you feel that IT concepts are too complex? Or do you want to improve your existing troubleshooting skills? You are in the right place. I have great news for you. See below:
In order to become a successful IT Support or Desktop Support Engineer, you have to start from the basics, you will need to understand how computers interconnect in terms of hardware and software, you need to understand what is the command line and how it can help you easily to identify common network issues or even creating new files and folders. This is just basic. Later your future as a Technical Support professional will depend on your understanding of advanced hardware configurations, managing users throughout the network, creating users in the active directory, learn how to create them, reset the password, unlock the account and disable it.
These might sound like too much but no worries, we will go over these topics in our course, we will discuss printers functionalities, and how to troubleshoot them. we will guarantee that the information & examples provided here will maximize your learning experience and most important you will be able to remember it by practicing.
Course Structure
Hands-on Demo + Lecture + Labs = Success! so the next time you go to a Technical Support interview you will feel more confident of your skills.
The instructor experience is over 17+ years in the IT industry. You won’t get confused or bored with the same presentation without seeing with your eyes how to set up our practice lab from scratch (Client and Server). We will create a small topology to simulate your work environment with a fully configured domain controller, and a client workstation running Windows 10 Pro edition.
This course is structured to learn from the basics to professional skills step by step. I will do my best to cover all the gaps you might find during the class.
In the introductory lesson, we will discuss the goal of the course and we will go over the course topics.
In the second lesson, we will install Windows 10 Pro edition. Once the setup is completed, we will prepare the computer for a single user (local admin). Then, we will go over the process to check the built-in utilities to troubleshoot common computer issues and how to fix them.
In the third lesson, we will discuss the importance of DHCP, HTTP, ICMP, DNS, and basic TCP/IP configurations (IPV4). This is the heart of the role, networking, and learn how to understand how all these protocols relate.
The rest of the sections will be focused to learn how to work with users in Active Directory, how to create them and support them. I highly recommend you to have a computer to practice the Windows terminologies and new concepts learned in the course.
Are you ready to start your new challenge and get your next IT job? Enroll now in this course, and let’s begin the journey.
Who this course is for:
- Students interested in improving their existing troubleshooting techniques
- Existing IT Support Technicians willing to learn more about Infrastructure
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Course content
10 sections • 34 lectures • 2h 3m total lengthCollapse all sections
Course Introduction2 lectures • 2min
- Introduction – Joaquin Pujols00:57
- Course Agenda and Expectations01:29
Understanding IT Concepts4 lectures • 14min
- Key Concepts to Remember03:31
- Concepts of Command Prompt (CMD)03:44
- CMD Output Redirection04:54
- Stop/Start Services From Command Line (CMD)02:11
Virtual Machines2 lectures • 6min
- Creating and Configuring a Virtual Machine03:55
- Quick Notes Virtual Machines02:23
Installing and Configuring Windows 105 lectures • 19min
- Create a Bootable USB for Windows Installation03:48
- Installing Window 10 Pro Edition03:02
- DEMO – Installing Windows 10 (Virtual Machine)05:36
- Booting Windows 10 For the First Time05:19
- Workgroups Vs Domain Controllers01:25
Concepts of Client & Server Architecture1 lecture • 2min
- What is a client and server architecture?01:57
Troubleshoot Network & Firewalls10 lectures • 38min
- PING, NSLOOKUP & TRACERT04:53
- What is DNS?05:49
- DEMO – Troubleshoot DNS Queries with Network Sniffers04:29
- What is DHCP?02:59
- DEMO – Troubleshooting DHCP Connectivity Issues06:41
- Benefits of ICMP01:47
- Overview of HTTP Concepts and Status Codes02:42
- TCP/IP Basic Concepts00:52
- Discovering Devices in the Network05:56
- Overview of Firewall Terminology02:20
Windows Server 2019: Introduction to Active Directory7 lectures • 30min
- Setting up VM for Windows Server 201901:25
- Installing Windows Server 2019 Operative System07:09
- Meaningful Names Techniques for Computers and Servers04:00
- Install Active Directory Services03:05
- Promoting Server as Domain Controller04:38
- Overview of Active Directory Users & Groups05:20
- Manage AD Users04:32
Homework: Installing Print Management Server (Guide Included)1 lecture • 2min
- Printer Management Server02:02
Built-in Tools to Investigate Slow Computers and Bugs1 lecture • 8min
- Windows 10 Tools08:18
BONUS – Interview Questions1 lecture • 1min
- Be Prepared For Interviews00:16
