ITIL 4 Foundation Summary, IT Service Management
New
4.2
Created by Sameh Elgawady
English
Free
What you’ll learn
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
- Understand the four dimensions of ITIL service management
- Understand how ITIL guiding principles can help an organisation to adopt and adapt ITIL service management
- Understand the key concepts of ITIL service management
Requirements
- No prerequisites required
Description
ITIL 4 Foundation is the entry-level certification, offering candidates a general awareness of the key elements, concepts, and terminology used in ITIL 4 for modern IT-enabled service management.
ITIL® is the world’s most popular framework for IT Service Management, offering a renewed focus on value-driven practices and the optimization of IT Services.
Aiming to familiarise you with ITIL® Guiding Principles, the Four Dimensions of Service Management, and the Service Value Chain
What does the course cover?
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 15 ITIL practices
- Understand 7 ITIL practices
Is the course right for me?
ITIL®4 Foundation is suitable for:
- Those who require a basic understanding of the ITIL framework
- Those who want to understand how ITIL can be used to enhance IT service management
- IT professionals or others working within an organization that has adopted ITIL.
WHY STUDY THIS COURSE
Learn about ITIL® 4 which is built on the established core of best practice in the ITIL guidance, and be prepared to sit the ITIL 4 Foundation Certificate exam.
ITIL is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach to moving to the new world of digital transformation and embracing an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Who this course is for:
- Those who require a basic understanding of the ITIL framework.
- Those who want to understand how ITIL can be used to enhance IT service management.
- IT professionals or others working within an organisation that has adopted ITIL.
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Course content
1 section • 1 lecture • 1h 3m total length
Introduction1 lecture • 1hr 3min
- Summary01:03:27
