Overview of DNS, DHCP, Client/Server Architecture, Remote Tools, TCP/UDP, OSI Model, and more.
Free tutorial
4.0
Created by Joaquin Pujols
English
What you’ll learn
- Student will learn overview of OSI model
- Learn skills, experience and personality of the Technical Support Role
- Best practices for opening, updating and closing tickets.
Requirements
- Basic understanding of Networking
- Existing IT Help desk practitioners
Description
This FREE course is a continuation of a series to improve your IT skills at no cost. Below is the list of topics discussed over the course. Please note this information is an introduction.
- Topics covered are as follows:
- Overview of DNS concepts
- How does DHCP work?
- Introduction to Client / Server Architecture
- Remote Tools
- TCP/UDP (IPV4) For Beginners
- Introduction of OSI Model
- Understanding Tech Support Role
- Elements needed to succeed
Who this course is for:
- Fresh IT help desk technicians
- Students interested in improving their IT skills
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Course content
9 sections • 19 lectures • 50m total lengthCollapse all sections
Course Introduction2 lectures • 4min
- Introduction of Instructor – Joaquin Pujols00:57
- Course Agenda and Expectations03:27
Technical Support Specialist: Role Defined2 lectures • 9min
- Important Skills for Tech Support Jobs07:38
- What does a technical support specialist do?00:55
OSI Model1 lecture • 2min
- Introduction to OSI Model01:37
Concepts of Network Protocols: DNS, DHCP & TCP/IP4 lectures • 6min
- What is DNS?01:16
- What is DHCP?02:59
- Client / Server Architecture: How TCP/IP make this possible?01:57
- All You Need to Know About Windows Server 201900:01
Hardware and Software3 lectures • 13min
- Components Inside of a Computer?06:52
- Overview of Windows 1001:33
- Built-in Tools: Investigate and Resolve Slow Computers04:53
Introduction to Command Line2 lectures • 9min
- Files and Folders04:25
- Navigating The Command Line04:54
Overview of Virtual Machines1 lecture • 6min
- How to create a Windows 10 Pro virtual machine?05:36
Introduction to Remote Tools2 lectures • 1min
- Start working remote! Learn the concepts00:43
- Popular Remote Desktop Tools00:02
Documentation Skills2 lectures • 1min
- Open, update and close a ticket00:46
- Re-CAP: BONUS and What is next?00:09
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